frequently asked questions
The questions practitioners ask before joining.
Alveya is first and foremost a software platform. Your subscription gives you access to the technology, practitioner-specific templates, pre-built systems, training and support you need to set it up yourself. If you'd prefer someone else to handle parts of the implementation, optional done-for-you services are available separately.
Usually, no. Practice management software and Alveya solve different problems. Your practice management system primarily helps manage patients, appointments and clinical operations. Alveya is designed to support the marketing journey around your practice, including attracting, capturing, nurturing and converting your audience.
Not necessarily. What you move, rebuild or keep depends on your current setup and what you want Alveya to manage. The goal is not to rebuild for the sake of it. It is to create a cleaner, more connected marketing system. Use Alveya's setup resources to plan the transition, and choose optional implementation support if you want help.
Alveya includes practitioner-specific website and funnel templates, pre-built marketing structures and workflows, email frameworks, mini-courses, setup guides and checklists. You still customise your brand, offers and business-specific details, but you are not starting from a completely blank platform.
No. You do need to be willing to learn the parts of the platform relevant to your business, but Alveya is designed to reduce the amount you need to architect yourself. Training, setup resources and Australian-based platform support are included, with optional done-for-you services available separately.
Yes. You do not need to join Alveya only when you need a new website. Depending on your setup, Alveya can support funnels, email marketing, CRM, automations, courses, calendars and other parts of your marketing system while you plan what makes sense for your website.
No. Alveya is designed for practitioner-led health and wellness businesses, including natural and complementary health, allied and therapeutic health, women's and family health, movement and wellness businesses, clinics, studios and selected practitioner-led personal-care businesses.
No software can responsibly guarantee clients. Alveya gives you the infrastructure, systems and implementation support to capture interest, nurture your audience and create clearer pathways to action. Your offer, market, reputation, traffic and ongoing marketing still matter.
No. Alveya does not require a long-term lock-in contract. Your membership should continue earning its place in your business.
Alveya does not add its own transaction fee to your sales. Standard fees from your connected payment provider may still apply.
Website FAQs
Do I need technical skills to build a website in Alvéya™?
No. Alvéya™ is designed for practitioners, not developers. You can build and update your website using drag-and-drop tools and practitioner-ready templates without technical knowledge.
Can I start with a template and customise it myself?
Yes. You can choose a website template inside Alvéya™ and customise colours, layouts, images, and content as your practice evolves.
Is SEO included with Alvéya™ websites?
Alvéya™ supports technical on-site SEO, including meta titles, descriptions, image alt text, and heading structure. These foundations are most effective when paired with clear, well-written copy and relevant keywords on your website.
Can someone build my website for me?
Yes. Alvéya™ offers a done-for-you website setup service. You choose a website template from inside Alvéya™, then our team customises it using the branding, photos, and website copy you provide.
Do you write the website copy as part of the setup?
No. Website copy is supplied by you. We build and structure the website using your provided content so it aligns with your brand and chosen template.
Will my website connect to bookings and email marketing?
Yes. Your website is fully integrated with Alvéya™ bookings, forms, email marketing, programs, and client portals, so everything works together seamlessly.
You can also link in your clinic management system using a URL link on a "Book Now" button or a HTML code if you want to integrate the booking calendar on a website page.
Check with your clinic managmenent system provider for what they support.
What if I need more pages than what is available in a template
You can easily clone a current page from your website template to create additional pages. Just add them to the navigation bar menu too following our help guides.
What is the difference between a website and a funnel?
A website is designed to support discovery and trust. It gives visitors an overview of who you are, what you offer, and how to work with you. People can move freely between pages such as your services, about page, bookings, and resources.
A funnel is designed to guide someone through a specific journey with a clear goal. This might be booking an appointment, joining your email list, or enrolling in a program. Funnels follow a structured, step-by-step flow rather than open navigation.
Inside Alvéya™, funnels offer additional functionality beyond a standard website page. This includes detailed analytics, conversion tracking, A B split testing, and the ability to create multiple funnel steps that guide someone from interest to action.
In simple terms, your website builds connection and credibility, while funnels create focused pathways that support clearer decision-making and measurable results.
Both work together inside Alvéya™ to support sustainable growth.
Learn more about funnels inside Alvéya™
What if I already have a website built somewhere else?
You do not need to rebuild your website to use Alvéya.
Alvéya is designed to work alongside your existing website, whether it is built on WordPress, Squarespace, Showit or another platform.
Here is how it works:
Your website remains your public home. It can continue to host your pages, blog and SEO content.
Alvéya handles the systems behind the scenes, including:
- CRM and contact management
- Email marketing and automation
- Funnels and landing pages
- Calendars and bookings
- Payments and memberships
You simply link from your website menu navigation or a button to your Alvéya funnels using a branded subdomain such as:
- offers.yourdomain.com
- book.yourdomain.com
From a visitor’s perspective, it feels seamless.
Many practitioners use their website for visibility and SEO, and Alvéya for automation and conversion. You can migrate your full website into Alvéya later if you choose, but it is not required and you'll still be saving a lot of money, time and headaches by having everything else intesgrated
Email Marketing FAQs
What happens if I send more than 10,000 emails in a month?
Most practitioners find 10,000 emails (covered by your included $10 USD monthly credit) is plenty. However, if your list grows and you need to send more, you simply pay for what you use at a tiny fraction of the cost of traditional platforms—all without being forced into a higher, more expensive monthly subscription tier.
Can I move my list from Mailchimp or ConvertKit?
Yes. You can easily export your contacts as a CSV and upload them into Alvéya™ in minutes. We also provide guides on how to "warm up" your new sending domain to ensure your emails land in the inbox, not the junk folder.
Do I need a separate tool for SMS?
No. Two-way SMS is built directly into the Alvéya™ dashboard. You can send and receive texts from the same place you manage your emails, keeping all your client communication in one tidy thread.
Does this replace my newsletter tool?
Yes. Alvéya™ replaces tools like Mailchimp, Mailerlite, ActiveCampaign, and Constant Contact.
You can send beautiful weekly newsletters, one-off announcements, or automated drips all from one place.
Course FAQs
Can I move my course from another platform like Kajabi?
Yes. Whether you’re on Kajabi, Teachable, or Thinkific, you can migrate your content into Alvéya™. We provide step-by-step guides to help you move your videos and lessons into your new branded portal.
Can I offer "Buy Now, Pay Later" or payment plans?
Absolutely. Alvéya™ integrates with Stripe and PayPal, allowing you to offer flexible payment plans, subscriptions, or one-off payments for your programs.
Is my content secure?
Yes. Your course portal is password-protected. Only students who have purchased or been granted access to a specific "offer" can view your intellectual property.
Do I need a separate host for my videos?
No. Video hosting is included (up to 4gb per video) in your Alvéya™ subscription. This alone saves most practitioners $20–$50 USD per month compared to other platforms.
I already have my website somewhere else. Can I still host my courses inside Alvéya?
Yes, absolutely.
You do not need to move your website to host your courses inside Alvéya.
Many practitioners keep their main website on platforms like WordPress or Squarespace and use Alvéya specifically for course delivery, memberships, and client access.
Here’s how it works:
Your public website remains your home base for information, SEO and brand presence.
Your courses live inside Alvéya, where you can:
- Deliver structured lessons and modules
- Control access automatically after purchase
- Manage student logins and progress
- Automate onboarding emails
- Handle payments and subscriptions
- Protect premium content securely
You simply link from your website to your Alvéya course checkout or login page using a branded subdomain such as:
- learn.yourdomain.com
- members.yourdomain.com
From your students’ perspective, the experience feels seamless and fully branded.
Alvéya becomes the engine behind your course delivery, while your website continues to handle visibility and traffic.
If you later choose to move your entire website into Alvéya, you can. But it is not required to run your courses here.
Funnel FAQs
Do I have to build my funnels from scratch?
Definitely not. We know you’re busy running a practice. That’s why Alvéya™ comes pre-loaded with "Strategic Blueprints." These are pre-made funnels tailored to common health industry needs (like launching a course or offering a lead magnet). You just need to swap in your details and you're ready to go.
Will this replace my clinical software?
No. Alvéya™ is your "Pre-Clinical" engine. It handles the marketing, education, and lead generation that happens before a patient enters your clinical file. Keep your clinical software for patient notes and billing; use Alvéya™ to grow your community.
Do I need to be "techy" to build a funnel?
Not at all. We’ve designed Alvéya™ with the "tech-averse" practitioner in mind. We provide the templates, the video tutorials, and our Australian-based support team is available 24/7 if you get stuck.
Can I use my own domain name?
Yes! You can connect unlimited custom domains to your Alvéya™ funnels so your brand always looks professional and polished.
Is there a limit to how many leads I can collect?
No. We offer unlimited contacts. Whether you have 50 or 50,000 people on your list, your price stays the same.
What if I already have a website on Squarespace or WordPress?
You can keep your main website where it is and use Alvéya™ specifically for your high-performance funnels and landing pages. They can live on a subdomain (like "www.webinar.yourdomain.com") and work alongside your current site perfectly.
Is the support really Australian-based?
Yes. While the technology is world-class, the heart of Alvéya™ is right here. You’ll have access to local support who understands the Australian and NZ health industry landscape.
Shop FAQs
Can I sell products through Alvéya if my website is hosted somewhere else?
Yes. Your online shop can run inside Alvéya even if your main website is built on another platform such as Squarespace, WordPress, Wix or Shopify.
Most practitioners simply add a button or menu link on their existing website that sends visitors to their Alvéya shop page. This is done using a subdomain
For example:
www.shop.yourdomain.com/products
Alvéya then manages the checkout, payments, customer records and order automation.
Can I sell practitioner-only products through Alvéya?
You can list and sell practitioner products through the Alvéya shop, however Alvéya does not currently include a built-in feature to lock products or restrict visibility based on practitioner status.
This means products cannot be automatically hidden from the public or limited only to approved practitioners within the shop itself.
What can I sell using the Alvéya shop?
The shop feature allows you to sell both physical and digital products.
Examples include:
• General supplements
• Health programs or protocols
• Recipe books or guides
• Digital downloads
• Online workshops
• Recorded masterclasses
• Event tickets
• Wellness products
Everything is connected to your CRM, so every purchase automatically creates or updates the customer record.
Alvéya is not built first fo e-comm though so if your primary business in product based then another platform may be more suitable.
What payment methods can I accept?
Alvéya integrates with major payment processors so you can accept:
• Credit and debit cards
• Stripe & paypal payments
• One-time purchases
• Subscriptions or recurring payments
• Payment plans
Your payment gateway securely processes all transactions.
Alvéya does not take a transaction fee like many other website platforms do.
Can I automate what happens after someone purchases?
Yes. One of the biggest advantages of using Alvéya is automation.
After a purchase you can automatically:
• Send confirmation emails
• Deliver digital downloads
• Grant access to courses or memberships
• Tag the contact in your CRM
• Trigger onboarding or follow-up sequences
• Send receipts and invoices
• Send abandoned cart reminders to recover lost sales
• Trigger birthday offers or special promotions
• Automatically request reviews after a purchase
• Track purchase behaviour and product performance with built-in analytics
These automations help your shop run smoothly behind the scenes while giving you valuable insights into how your products are performing.
Can I sell courses or programs through the shop?
Yes. Many practitioners use the shop feature to sell courses, programs or memberships.
When someone purchases, Alvéya can automatically:
• Create their account
• Give them course access
• Send login instructions
• Add them to a student onboarding sequence
This creates a seamless learning experience for your clients.
Can I offer discount codes or promotions?
Yes. You can create coupon codes or promotional discounts for your products.
These can be used for:
• Limited-time promotions
• Webinar offers
• Launch campaigns
• Loyalty rewards
• Affiliate promotions
Discount codes can apply to specific products or your entire shop.
Can I track who has purchased my products?
Yes. Every purchase is automatically recorded in the customer’s CRM contact profile.
Inside each contact record you can view:
• Order history
• Products purchased
• Payment status
• Subscriptions
• Invoices and receipts
This gives you a complete picture of your customer journey.
Can I connect the shop to funnels or landing pages?
Yes. Products can be connected to funnels, landing pages, checkout pages or order forms.
This allows you to create sales journeys such as:
Lead magnet → nurture emails → sales page → checkout → automated delivery.
This is commonly used for program launches, workshops or practitioner resources.
Can I sell internationally?
Yes. As long as your payment gateway supports international payments, you can sell to customers worldwide.
Currency and tax handling will depend on your payment provider settings.
Do I need technical skills to set up the shop?
No. The shop is designed to be simple to use.
You can:
• create products
• set pricing
• connect payment gateways
• customise checkout pages
• automate delivery
All within the Alvéya dashboard.
Clinic Management System Integrations
Does Alvéya replace my clinic management or booking software?
No. Alvéya is not designed to replace clinic management systems.
Platforms such as SimpleClinic, Halaxy, Practice Better, Cliniko, HealthBank, and MyAppointments manage clinical records, patient notes, appointment scheduling, and secure health data.
Alvéya focuses on the digital growth and client experience side of your practice, including your website, landing pages, email marketing, courses, memberships, client portals, and automation.
Most practitioners simply connect their existing clinic booking system to their website using a booking link or an embedded booking calendar. This allows clients to book appointments through your clinic software while Alvéya supports your marketing, audience growth, and digital programs.
This approach allows each platform to do what it does best while still creating a smooth experience for your clients.
Can I integrate Cliniko with my Alvéya website?
Yes. Cliniko can be connected to your Alvéya website so clients can book appointments through your Cliniko booking system.
The most common and user friendly method is to embedded booking widget, which can be added to a page on your website using HTML if you prefer the booking calendar to appear directly on your site.
Cliniko also provides an add your Cliniko booking link to a button on your website which directs visitors to your Cliniko booking page.
Can I integrate SimpleClinic with my Alvéya website?
Yes. SimpleClinic can be connected to your Alvéya website so clients can continue booking appointments through your existing clinic management system.
You will be able to add your SimpleClinic booking link to a button on your website so visitors can click through and book directly within SimpleClinic.
Simple clinic does not have an embedded booking option
Can I integrate Halaxy with my Alvéya website?
Yes. Halaxy can be connected to your Alvéya website so clients can book appointments through your Halaxy booking system.
.
If you are using Halaxy’s embedded booking widget, this can be added to a page on your website using HTML so the booking form appears directly on the page. Here are the instructions - https://support.halaxy.com/hc/en-au/articles/6033494318735-Integrate-online-bookings-in-your-website
If you want a simple way, this is done by adding your Halaxy booking link to a button on your website which directs visitors to your Halaxy booking page
Can I integrate Practice Better with my Alvéya website?
Yes. Practice Better can easily be connected to your Alvéya website.
Most practitioners add their Practice Better booking link to a call-to-action button on their website so visitors can book directly through their Practice Better portal.
Practice Better also offers embedded booking widget options, which add s a button but not the calendar to the page. This can be added into a page using HTML so the booking form appears directly on your website however for brand consistency we recommend using an Alvéya button.
Can I integrate HealthBank with my Alvéya website?
Yes. HealthBank can be integrated with your Alvéya website so clients can access your HealthBank booking system.
Typically this is done by adding a button on your website that links to your HealthBank booking page, allowing clients to book appointments within the HealthBank platform.
HealthBank does not have an embedded booking option
Can I integrate MyAppointments with my Alvéya website?
es. MyAppointments can be connected to your Alvéya website so clients can continue booking through your existing appointment system.
In most cases, this is done by adding your MyAppointments booking link to a button on your website which directs visitors to your booking page.
MyAppointments does not have an embedded booking option
Important Note
Alvéya is designed to work alongside clinic management systems, not replace them. Platforms such as SimpleClinic, Halaxy, Practice Better, Cliniko, HealthBank, and MyAppointments handle clinical records, appointment management, and secure patient data.
Alvéya focuses on your website, marketing systems, client journeys, digital programs, and online growth, while your clinic software continues to manage appointments and clinical information.
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Marketing & growth software for health & wellness practitioners.
